We take your privacy seriously

This notice explains what data we hold on behalf of clients and answers common questions around data security.

What data do we collect?

We only hold client data that enables us to communicate and complete the work we are engaged to do in the most efficient way. This will include personally identifiable data, including:
• Name
• Address
• Email address
• Telephone numbers
• Tax references
• Tax returns
• Annual accounts and supporting working papers

How do we collect your data?

• You directly provide the company with most of the data we hold, we collect and process data when you:
• Communicate with us regarding the services we are engaged to do
• Voluntarily respond to any surveys for feedback
• Visit our website to allow us to analyse user statistics

How will we use your data?

We solely hold your data in order to allow us to complete the services we are engaged for in the most effective way. At no point will we share your data with any third parties, and in the event of any security breach we will inform you of the data that may have been vulnerable as soon as possible.

How do we store your data?

The majority of your data is stored securely via Google Drive cloud servers, encrypted using dual factor authentication procedures. Read more on Google’s GDPR compliance policies here. Your personal data will also be stored, in part, within the infrastructure of software used in the processing of our business. This will include finance software (Xero and Quickbooks) and payroll software (Keypay).

Marketing

We may occasionally contact you to request feedback for our services, aside from this your data will not be used for marketing purposes. You have to right to opt out of any marketing communication at any time.

What are your data protection rights?

We would like to make sure you are aware of your data protection rights. Specifically, you have the right to:
• request us for copies of your personal data;
• request that we correct any information you believe is not accurate;
• request that we erase your personal data, under certain conditions;
• request that we restrict the processing of your data, under certain conditions;
• object to us processing your data, under certain conditions; and
• request that we transfer the data that we hold to you, under certain conditions.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

We use cookies to understand how users interact with our website.

What types of cookies do we use?

The main cookies used by our website are:
• Analytics: To understand how users interact with our website
• Security: Used by our website development partner www.wix.com
• Performance: To improve your user experience by optimising traffic

How to manage your cookies

You can set your browser not to accept cookies, you can follow these instructions.

Privacy policies of other websites

Our website contains links to other websites, however our privacy policy applies only to our website. If you click on a link to another website, you read their own privacy policy.

How to contact us

If you have any questions about our privacy policy please feel free to contact us.

How to contact the appropriate authorities

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

This policy was last reviewed on 24/8/20